Online Store Purchase Policy
Thank you for purchasing from Melton Industries. Our online store provides customers with convenient access to OEM diesel engine parts, replacement components, engines, and related products.
This Online Store Purchase Policy applies to purchases made through Meltons.com. By placing an order through our online store, you acknowledge and agree to the terms outlined below.
Order Acceptance
Submitting an order through Meltons.com does not constitute final acceptance of the order by Melton Industries.
All orders are subject to review and acceptance, including verification of product availability, pricing, payment information, shipping information, and other order details.
Melton Industries reserves the right to place an order on hold, request additional information, limit quantities, or cancel an order when necessary. If an order is canceled after payment has been processed, the applicable amount will be refunded to the original payment method.
An automated order confirmation indicates that we have received your order. It does not necessarily mean that the order has been accepted, processed, or shipped.
Pricing & Website Errors
Melton Industries makes reasonable efforts to maintain accurate pricing, product descriptions, specifications, availability information, and other content on our website. However, errors may occasionally occur.
Prices and product information are subject to change without notice.
In the event of an incorrect price, product description, shipping charge, specification, availability status, typographical error, or other website error, Melton Industries reserves the right to correct the information and, when appropriate, cancel or modify the affected order.
If an order is affected by a material pricing or product information error, we may contact the customer before processing the order.
Melton Industries is not obligated to fulfill an order at an incorrect price resulting from a typographical, technical, data-entry, manufacturer, supplier, or website error.
Part Number & Engine Identification Responsibility
Correct engine and part identification is extremely important when purchasing diesel engine components.
Customers are responsible for reviewing their order and providing accurate engine, equipment, and part identification information when required.
Depending on the manufacturer and product, proper identification may require information such as:
- Engine manufacturer and model
- Engine serial number
- Equipment model and serial number
- Existing OEM part number
- Engine specification or arrangement number
- Other manufacturer-specific identification information
When there is uncertainty regarding the correct part, customers are strongly encouraged to contact Melton Industries before placing an order so that our sales team can assist with product identification.
Manufacturer part numbers may also be superseded or replaced over time. When applicable, an order may be fulfilled using the manufacturer’s current replacement or superseding part number.
Product Availability
Products displayed on Meltons.com are not guaranteed to be physically in stock at Melton Industries at the time an order is placed.
Products may be:
- Stocked at Melton Industries
- Available from the manufacturer
- Available through an authorized supplier or distribution center
- Shipped directly from the manufacturer or supplier
- Temporarily backordered
- Subject to manufacturer lead times
Inventory and availability can change without notice.
If an ordered product is unavailable, backordered, discontinued, or subject to an extended lead time, Melton Industries will make reasonable efforts to notify the customer.
Order Processing
Orders are generally processed during normal business hours, Monday through Friday, excluding holidays.
Orders placed after normal business hours, on weekends, or on holidays will generally begin processing on the next business day.
Processing time is separate from shipping transit time.
Additional processing time may be required for manufacturer-sourced products, special-order items, large orders, freight shipments, product verification, payment verification, or other circumstances.
When Will My Parts Ship?
Shipping time depends primarily on product availability and the location from which the product is being fulfilled.
In-stock products are generally processed for shipment as quickly as reasonably possible.
Manufacturer or supplier-stocked products may require additional processing time before shipment.
Backordered, specialty, or special-order products may have extended lead times based upon manufacturer availability.
Any availability, processing, shipment, or delivery date provided by Melton Industries is an estimate only and is not a guaranteed delivery date.
Customers with an urgent requirement or required delivery date should contact Melton Industries before placing an order so that current product availability can be verified.
Customers should not schedule technicians, installation, equipment downtime, vessel service, field service, or other work based solely upon an estimated shipping or delivery date.
Where We Ship
Melton Industries ships products throughout the United States to qualifying commercial and residential addresses.
International shipping may be available for certain products and destinations. International customers should contact Melton Industries before placing an order to confirm shipping availability, product restrictions, and applicable export requirements.
Certain products may be subject to manufacturer, carrier, export, or destination restrictions.
Shipping Address Restrictions
To help protect against fraud, shipping loss, unauthorized resale, and unauthorized export, Melton Industries ships orders only to verified residential or commercial addresses associated with the customer or end user.
Melton Industries does not ship orders to UPS Store locations, package receiving services, third-party freight forwarders, mail forwarding services, export forwarding companies, or similar third-party receiving locations.
Melton Industries reserves the right to verify a shipping address before processing an order.
Orders submitted with a restricted, incomplete, or unverifiable shipping address may be placed on hold or canceled and refunded.
Customers requiring international shipment or special shipping arrangements should contact Melton Industries before placing an order.
Shipping Methods
Melton Industries selects shipping methods based on the product’s size, weight, value, destination, and customer-selected service when applicable.
Shipping carriers may include:
- UPS
- FedEx
- USPS
- Common carrier / LTL freight
- Other qualified transportation providers when appropriate
Not all shipping methods are available for every product or destination.
Large engines, generators, heavy components, oversized products, and palletized shipments may require commercial or LTL freight service.
Expedited Shipping
Expedited shipping may be available for certain products and destinations.
Expedited shipping refers to carrier transit time after the order has shipped. It does not guarantee that an item is currently in stock or reduce manufacturer, supplier, or order processing lead times.
For time-sensitive orders, customers should contact Melton Industries before ordering to verify current availability and determine whether expedited shipment is possible.
Shipping Charges
Shipping and handling charges are determined based on factors including product size, weight, destination, carrier, and selected shipping method.
Certain oversized, heavy, hazardous, or freight products may require additional shipping charges that cannot be accurately calculated during online checkout.
If additional freight or shipping charges are required, Melton Industries may contact the customer before processing or shipping the order.
Multiple Shipments
Orders containing multiple products may ship separately depending on inventory availability and fulfillment location.
Products may ship from Melton Industries, a manufacturer, supplier, or distribution facility.
As a result, customers may receive multiple packages, deliveries, and tracking numbers for a single order.
Tracking Information
Tracking information will be provided when available after an order has been processed for shipment.
Please allow sufficient time for the carrier’s tracking system to update after tracking information has been issued.
Delivery Times
Carrier transit and delivery times are estimates and begin after the order has been shipped.
Melton Industries cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, transportation interruptions, labor disruptions, incorrect delivery information, manufacturer delays, or other unforeseen circumstances.
Freight Deliveries
Engines, generators, and other large or heavy products may be shipped using commercial freight carriers.
Unless otherwise arranged, someone may be required to be available to receive and inspect the shipment.
Additional services including residential delivery, liftgate service, limited-access delivery, redelivery, or inside delivery may result in additional charges.
Customers should carefully inspect freight shipments for visible damage before accepting delivery whenever possible.
Any visible damage should be clearly noted on the carrier’s delivery receipt before signing for the shipment.
Shipping Damage & Shortages
Customers should inspect all shipments promptly upon delivery.
If a product or package arrives damaged, please retain the product, shipping carton, pallet, packaging, and all packing materials and contact Melton Industries as soon as possible.
Photographs of the packaging, shipping label, and damaged product may be required to assist with a carrier claim.
Please do not discard damaged products, packaging, pallets, or shipping materials until the matter has been reviewed.
Any missing products or discrepancies between the order and shipment should also be reported promptly.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate billing and shipping information.
Additional shipping costs resulting from an incorrect or incomplete address, address correction, refused shipment, unsuccessful delivery attempt, redelivery, or other customer-provided shipping error may be the responsibility of the customer.
Special-Order & Manufacturer-Direct Products
Certain OEM parts and specialty products may be ordered specifically for the customer or shipped directly from the manufacturer or supplier.
These products may be subject to additional manufacturer policies, extended lead times, cancellation restrictions, or return restrictions.
Customers should review our Return Policy before ordering or contact Melton Industries with questions regarding the return eligibility of a particular product.
Questions About Your Order?
If you need a product by a specific date or have questions regarding product identification, availability, shipping, expedited delivery, freight, or international orders, we encourage you to contact us before placing your order.
Melton Industries
Phone: 609-699-4800
Website: Meltons.com
Our team will be happy to assist with product identification and help determine the appropriate ordering and shipping options for your requirements.